A list of our most frequently asked questions! Is your question not covered in our FAQ section? Don't hesitate to contact us.
What are the conditions I have to meet to book at Eindhoven2Stay?
On our request you will have to provide proof that you will be able to pay the rent and the additional costs for the residence. You have to be at least 18 years old. Read more on our How to book page.
Can I reserve an accommodation for a particular month and book in advance?
This is unfortunately not possible. The starting date is included with each listing. You can move the starting date with a day or 2. We do not work with waiting lists or prior reservations.
Are there any common areas in the buildings?
Some buildings of Eindhoven2Stay have a rooftop terrace, a gym or a sauna. Head over to Information Properties to see what is included with each building.
Do I need to register to see the available studios/apartments?
An online account is not necessary to see the available studios/apartments. But it is needed when you want to book and registering in advance is recommended as it could save you time during the booking process.
Does Eindhoven2Stay help you find alternative housing?
No, that is your own responsibility.
Who is behind Eindhoven2Stay?
The brothers Zjef and Stijn Bogers are the founders of Holland2Stay. Eindhoven2Stay is a part of the Holland2Stay group. Holland2Stay stands for Smart Stay! All of our modern and stylish accommodations are completely furnished, self-contained and are located in the most popular Dutch cities. Ready for you to move in right away and to enjoy your privacy for an affordable price. Read more about us here.
How do I know which studios and apartments are available?
When studios and apartments are available, they are listed on our page Available apartments. You can book it immediately by clicking on the offer, booking it and by paying the downpayment of €300 of your total deposit. After payment and our approval you are assured of getting this residence. If your registration is not approved, your payment of €300 will be refunded.
Is there another way to book?
Booking a residence with us is only possible through our website.
What details do I need to fill in during booking?
During booking, you need to fill in your personal details and you are required to upload a copy of your ID or passport.
Why do I have to pay administration costs?
When booking a loft or penthouse at Victoriapark Lighting, you will be requested to complete a payment of €150,- as an administration fee. The lessor of Victoriapark Lighting charges this fee, consisting of administration and contract costs amounting to a total of €150,-
When do I receive my contract?
You will receive your concept contract by email after your you have paid your booking fee and we approved your contract. We will sign the contract together during the check-in. Your contract is exactly the same as the concept contract. So you will know exactly the content of it and what you are going to sign.
Can I also rent an empty/not furnished residence?
No, unfortunately that is not possible. All studios and apartments are furnished or semi-furnished and are completed according to an inventory list.
Will I automatically get the residence of my choice?
Normally, yes. Though 2 people may be booking the same residence at the same time. The payment of the administration fee will first be processed, but we will receive a message when the residence is double booked. The person who was the last to book (and this can be a matter of seconds) will be refunded of the fee immediately or will be contacted for a suggestion of another residence. Also if, for one reason or another, we can't rent the home to you, we will refund the entire amount immediately.
Which homes do I have to register for if I want to live there with my partner?
All apartments which have a separated bedroom. This is only possible if you are a couple. Two friends (male or female) living together in an apartment/studio is not allowed.
Am I guaranteed to get a residence when I have paid the booking fee in advance?
You only pay the administration/contract costs (booking fee) to confirm that you agree with the residence you booked. When you have paid these costs and we have approved your application, you are assured to get the home. Within 48 hours after payment the tenancy agreement will be sent to you. If we reject your application, your payment will be refunded.
What does the 6 months minimum mean?
The lofts and penthouses of our building Victoriapark Lighting are long term rentals and have a minimum stay of 6 months. It’s unfortunately not possible to stay less than 6 months in these residences.
How can I cancel my booking?
You may cancel your booking no later than 14 days before the start of your tenancy. When cancelling, we request an administration fee of €35. Any cancellation requests received with less than 14 days notice (from the start date of your tenancy) will result in the forfeiting of any fees paid by that time.
Paying rent
How much is the rent?
It is different for each type of residence and buidling. All rents are stated in our list of residences. For an overview of the prices, see Information Properties.
Are the municipal taxes included in the rent?
In most of our buildings in Eindhoven, the municipal taxes are included in your all-in rent unless stated otherwise. Please see Information Properties for a breakdown of the prices per building.
Can I choose when the rent is withdrawn from my account?
No, we withdraw the rent on the last working day of the month prior to the month to be paid. So, for example on October 30, 2016 we will withdraw the rent for the month of November.
Can I also pay the rent a certain time in advance?
No, we collect the monthly rent via direct debit.
Can I pay the rent in installments?
No, the rent will be collected each month.
When am I eligible for a housing allowance?
See housing allowance. Eindhoven2Stay will be glad to assist you with the application of your housing allowance if you meet the requirements.
During tenancy
Can I use the contract to register at the town register?
Yes, that is why the contract has our signature. You can (maximum 30 days) in advance as of the effective date of the contract register at the town register.
Can someone else stay at my home (for example when I am abroad)?
No, that is not allowed. This is called subletting and we don’t allow that. This is also stated in our house rules and in your contract.
Can I terminate the rent prematurely?
Yes, you can. After you have completed the minimum stay mentioned in your rental agreement, you may cancel your contract at any time with a notice period of 30 days. This can be done through your online account.
When will I be notified about the termination of my lease period?
About 30 days before your tenancy ends, you will receive a notification by email. This email also explains how to plan a check-out appointment with a final property inspection and how to prepare your check-out.
Can I extend my contract after the first lease period?
No, that is not possible. When the temporary contract ends, you have to leave your residence. Between two lease periods at least one year must pass.
How does the Miele launderette work?
Read our page about the Laundry service.
Service costs
What is covered by the service costs?
  • A part of the costs for the caretaker.
  • Electricity/water/heating for the communal areas.
  • Cleaning of the communal areas.
  • Replacement of lamps in the communal areas.
  • Special service maintenance contracts.
  • Window cleaning outside.
  • Administration fee.
What is covered by other deliveries and services?
  • The depreciation of furniture and upholstering.
  • Advance payments for gas, water and electricity.
  • Basic TV subscription.
  • Fast internet, wired in the residences and wifi in common rooms.
  • Costs of the CCTV surveillance system.
  • Administration fee.
Are the service costs included in the rent?
Yes, the service costs are included in the all-in price.
What to do when one of the services fails?
Let us know by sending in a ticket through your online account, by mailing us or, when it's an emergency, by calling us. We will try to solve it as soon as possible.
What are the rental deposit rules?
If your accommodation is clean, and you can show us the proof of deregistration issued by the local authorities or proof of registration at another address and nothing is broken or significantly damaged, your deposit will be refunded after 4 weeks into your bank account. We would prefer to return the full deposit to everyone as this would mean that everything was left behind clean and tidy. We therefore request our tenants to clean their flats as thoroughly as possible. When the cleanliness is not up to our standard, cleaning will be outsourced and the cost will be deducted from your deposit. Cleaning takes a minimum of 1.5 hours and will cost at least €45.
Why am I receiving an annual statement of the service costs?
Part of the service costs cover your usage of water, electricity and heating in your apartment. These costs amount to a fixed price, which is based on an average monthly usage and is included in your rent.

In spite of this, the usage of your water, heating and electricity differs each day.
The settlement department calculates your services’ usage once a year, before July 31st. This is the reason for which we are sending out an email, which includes the annual statement of your service costs. The annual statement is an overview of the pre-paid service costs compared to your actual usage.

For example
You have rented a studio at any time in 2017. No matter if you still live here or have already moved out, you will receive the information about your service costs before 31-07-2018.
If you’ve used less services than the amount of the monthly advanced payments, you will be refunded within four weeks after receiving the email. If you've used more services than you paid for, you might have to pay an extra amount.
This is also mentioned in the General provisions of your contract.

Good to know

We write down your meter readings at the beginning of your tenancy (when you receive your keys) and at the end (when you leave), in order to make sure you only pay for the time that you lived here!

My question is not listed here. How can I reach you?
Feel free to contact us by email or by phone. Find our contact details here.